I am having a problem with MailStore Home Portable. I installed version 13.1 on an external drive and archived my existing email account on my Microsoft (Office) 365 account. I have a lot of emails in the account and the process took some time (hours) to complete, but was done without a problem. One week later I returned to the program to archive my new emails using the profile created. It now gives me a “unable to detect email account settings - use manual configuration” message. I have tried the manual configuration using some of the suggestions (mostly from before 2020) without success. I have tried to identify the proper server account as requested in the manual configuration process but have not been able to get it to work. I have tried to make a new configuration using the same process as originally. It also gives the same error message.
I then reinstalled the program in another folder and followed the same procedure as my first install and it worked without any problem - except of course beginning all over again - downloading all files. It does not seem helpful if I am going to have to make a fresh install and download everything again (taking hours each time)each time I want to archive.
Can anyone help me with a solution or some insight on how to deal with this?