Hi @BrownChiLD ,
MailStore Home is a mail archiving solution, not a “backup”.
So it is meant to continuously add mails to the archive for further research in it. It is not a snapshot of a state of a mailbox.
For convenience, MailStore Home also replays folder positions of mails from sources that have folder structures, such as IMAP in your case.
But whenever a mail is archived, but then deleted from the IMAP mailbox, this deletion will not translate to MailStore Home. It will keep the mail.
So the mails you are looking for must still be present.
Do you also archive the mailboxe’s trash bin folder?
When also archiving “Deleted Files” or “trash” (depending on your source system), MailStore Home monitors also mails being moved there and replays that in the archive, so there should also be a folder representing the deleted mails now.
Since you might be interested to find the mails in the archive in a location before they were “trashed”, you might want to exclude deleted mails’ folder(s) from archiving, so that MailStore Home is not considering this.
Therefore it might be wise to modify the properties of the archiving profile, section “folders” to either use the checkmark “exclude trash, spam, drafts …”, or to manually use the exclusion section and add the trash folder of the IMAP server to this exlusion list.
MailStore Home is a single application and will stop functioning when closed, so it cannot be automated. This would immediately stop working as long as closed.
If you are looking for a solution that has a separate service and client, so that the service can perform (automated) backrgound tasks, you can also have a look at our professional product MailStore Server.