Article: Known symptoms when archiving Outlook mailbox

Symptom:

After a Microsoft Office update has been installed from the “Monthly Channel Version 2003 (Build 12624.20520)” the below mentioned MailStore profiles are failing:

  • Archiving profile: E-mail Clients / Microsoft Outlook
  • Archiving profile: E-mail Files / Microsoft Outlook PST File
  • Export profile: E-mail Clients / Microsoft Outlook
  • Export profile: E-mail Files / Microsoft Outlook PST File

An error message occurs:
“Windows Exception occurred: (Unknown code: 3228369022) in module C:\WINDOWS\System32\KERNELBASE.dll at address 0xnumber”


Solution:

This Symptom is no longer occurring after an update to the Office version “Monthly Channel Version 2004 (Build 12730.20236)”.